There can be various reasons for why your choice of payment is causing an error. Here are a few common answers for this error:
- Verify that you are using the correct billing address. If you have recently moved, your card could still be associated with your old address. PowerLung requires the billing address you provide match the billing address on record with your credit card company.
- PowerLung requires you use your CVV number. This is either a 3-digit number located on the back of your VISA, MasterCard, and Discover card or a 4-digit number located on the front of your American Express card. Make sure this number is entered correctly.
- You have reached your spending limit for the day. There are some services that only allow you spend a specific amount per day. If you have such a feature on your card, please try processing your order the following day. All orders will be kept in your cart for future checkouts.
- If you are using a military issued card, you may need to have the cost authorized beforehand. The PowerLung Online Store will have the cost with shipping given to you during checkout. Present this information to your supervisor to get authorization.
- There are some cards, particularly foreign debit cards, that may not process due to a lack of communication between the PowerLung Online Store card processor, the card company, and the bank.
- Sometimes debit cards from foreign accounts can only be used as credit cards when swiped at the point of purchase and cannot be used as credit cards in online transactions, especially foreign transactions. We have no way to address this error as it is between the card company; e.g. Visa, and the bank.
